It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. What you get to do in this role: Develop ServiceNow scoped applications that will utilize all the ServiceNow’s platform functionality. This is not a full-stack software engineering position within the ServiceNow Development organization. Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST). Create and maintain API and data integrations between ServiceNow and other services Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required. Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies. Team player, attention to detail and ability to work well and communicate with others. Demonstrated proficiency with the use and management of ServiceNow APIs. Experience with implementing multiple ServiceNow modules/products such as ITSM, ITOM, CSM, etc. Developed and supported ServiceNow Integration with third-party applications and data sources. A rich knowledge of both ITIL and ITSM disciplines is required. ServiceNow administration knowledge such as instance upgrade, skipped and customization change resolution are nice to have. ServiceNow Application Developer and System Administrator Certifications are nice to have.
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