Job Description

Principal Function: The Warehouse Supervisor is responsible for overseeing the nightly workflow, directing warehouse staff, coordinating shipping and receiving activities, and ensuring adherence to safety and regulatory guidelines.

Essential Duties and Responsibilities: Duties include but are not limited to:

• Supervises warehouse personnel on 2nd and 3rd shift.
• Responsible for receiving, sorting, and linehaul staging/loading in Indianapolis warehouse operations.
• Oversees linehaul staging and loading to ensure accuracy and adherence schedules.
• Checks pallets to ensure parcel sorting accuracy.
• Ensures all data scans have been reviewed and ensures that any products with missing scans products are located and received.
• Acts as the primary after-hours contact for the customer service team.
• Acts as the primary after-hours contact for warehouse operations.
• Handles customer product receiving, sorting, staging, and loading.
• Develops and implements standard operating procedures (SOPs) for warehouse sorting and ensures all team members follow them
• Manages all cross-dock work to meet customer expectations.
• Ensures that each route has all assigned library totes for next-day delivery.
• Maintains warehouse cleanliness to set up each shift for success.
• Develop and implement a new sorting system for all non-scannable products.
• Ensures that all safety procedures are practiced and followed.

Supervisory Responsibilities: This job has employee supervisory responsibilities.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience: High School Diploma or G.E.D; and five years of related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience is essential. Experience in logistics and distribution is also a requisite.

Other Skills and Abilities:

• Highly organized and detail oriented.
• Resourceful and creative.
• Analytical skills and problem-solving ability.
• Ability to adhere to time and attendance policies.
• Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
• Skillfully convey information on a wide range of topics to a diverse target audience.
• Influencing and consultative skills are critical.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to be assessable to contractors and employees as determined by department standards.
• Ability to handle confidential information.
• Maintain regular and punctual attendance.
• Effective prioritization and time management skills.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
• Ability to manage multiple projects and tasks simultaneously.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
• Must have and maintain a verifiable Driver’s License, demonstrated safe driving record, and remain insurable through the company’s liability insurance carrier as applicable.

Requirement

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 100 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This job operates primarily in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually moderate to loud. This role is required to be on-site.

While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends, holidays, and on-call status. Periodic travel may be required in-town.

Benefits

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled

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