Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...regulatory and company standards. Oversee all aspects of warehouse and distribution operations, from inventory planning to order fulfillment and shipping. Partner cross-functionally with supply chain, sales, logistics, and customer service to deliver seamless service...
...cannot be combined with other bonuses or HCA loan/scholarships. Do you have the career opportunities as a(an) Registered Nurse RN Adult Psych you want with your current employer? We have an exciting opportunity for you to join Research Psychiatric Center which is part...
Senior Data Engineer (Python, SQL, AWS) - Navigator Platform TechDo you love building and pioneering in the technology space? Do you... ...For technical support or questions about Capital One's recruiting process, please send an email to ****@*****.*** One does...
...environment. Must take emergency call with a 30 minute response time. About CarolinaEast Health System CarolinaEast Health System... ...benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first...
...time off ~ Profit sharing potential Excavation Foreman Road Projects Job Summary: Are you an experienced heavy equipment... ...is skilled with equipment operation and can confidently manage crews, read blueprints, and ensure high standards for safety and productivity...