Job Description

2025 Summer Internship Program This posting will be used to fill 3 intern roles in the following locations: 360 Rush Dr, San Marcos, CA 92078 9455 Clairemont Mesa Blvd San Diego, CA 92123 4647 Zion Ave, San Diego, CA 92120 Department Description: The Care Experience Department in a hospital is dedicated to improving patient and family satisfaction by fostering a positive, patient-centered environment. It serves as a bridge between patients, families, and healthcare providers, addressing concerns and promoting effective communication. The department gathers and analyzes feedback, utilizing surveys and other tools to measure satisfaction and identify areas for improvement. It focuses on training leaders across the organization to champion this work, empowering them to implement strategies that enhance care delivery. By working collaboratively with trained leaders and various teams, the department ensures trust, transparency, and a consistently high-quality experience for all patients. Intern Project(s): Project Planning and Execution: Develop and manage project plans focused on enhancing care experiences, ensuring they align with organizational goals. Stakeholder Collaboration: Work closely with healthcare professionals, administrators, and patients to identify needs and implement solutions. Data Analysis: Collect and analyze patient feedback and care metrics to inform project decisions and measure success. Training and Education: Organize training sessions for staff on patient-centered care practices and effective communication. Target Majors: Healthcare Administration; Public Health Target Skills: Empathy: Understanding and addressing the needs of others with compassion. Communication: Expressing ideas clearly and building positive relationships with patients, families, and colleagues. Teamwork: Collaborating effectively with diverse groups to achieve common goals. Problem-Solving: Approaching challenges with a solution-oriented mindset. Attention to Detail: Observing and following through on key aspects of care and feedback. Adaptability: Being flexible and open to learning in a dynamic healthcare environment. Organization: Keeping tasks and priorities in order, especially when managing multiple responsibilities. Cultural Awareness: Respecting and understanding the diverse backgrounds and needs of patients and staff. Basic Data Interpretation: Comfort with reviewing simple data from surveys or reports to identify trends and opportunities for improvement. Project Coordination: Managing basic tasks, timelines, and resources to help drive initiatives aimed at improvement. Leadership and Coaching: Supporting and guiding others to foster teamwork and inspire a shared commitment for improvement. Job Summary: Under supervision assists in the provision of information, maintenance of databases, report production and routine data analysis. Work is reviewed for completeness, accuracy and soundness. Essential Responsibilities: Examples of project support include Collects, prepares and tracks reports and summaries such as: budget to actual expenditures, production statistics, and utilization of services and statistical records of performance. Performs a variety of data collection and analysis assignments. Prepares ad hoc data requests as directed. Prepares and/or formats graphs, spreadsheets and reports by utilizing office software. May be asked to maintain databases on a regular basis by entering data and preparing data extracts. May extract information from different sources to compile data. Executes existing queries for established reports. Schedules conference calls and meetings. Contributes to the development of presentations materials. Provides administrative and project support as assigned such as copying, filing, entering and extracting data. Engages in and supports project work. Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to re-evaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees. Basic Qualifications: Experience + N/A Education + Current enrollment in an accredited college or university program Or recent graduate. License, Certification, Registration + N/A Additional Requirements: + Excellent written and oral communication skills. + Proficiency with Microsoft Office Suite - excel, word, access and PowerPoint. + Proficient with a variety of software applications. + Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications: + Knowledge of Access and database experience desirable. + Prior office experience also desirable. COMPANY: KAISER TITLE: Project Management Bachelor's Intern LOCATION: San Marcos, California REQNUMBER: 1353741 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Job Tags

Hourly pay, Internship, Summer internship, Local area, Flexible hours,

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