Job Description

Wylander Solutions, a recruiting company specializing in the disaster restoration industry, is seeking a Field Operations Manager for a cleaning and property restoration company located in Sarasota, FL.

Field Operations Manager Compensation and Benefits:

• $75,000-$85,000 DOE
• Health Benefits: Dental, Vision, Medical
• 401 (k) company match
• Life insurance
• Company vehicle and expense card
• 6 Paid Holidays + PTO

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The Field Operations Manager is responsible for overseeing the day-to-day operations and field execution of the company’s carpet cleaning, restoration (including water, fire, and mold), and reconstruction services. This hands-on leadership role combines operational oversight with project management, ensuring high-quality service delivery, team performance, customer satisfaction, and business growth.

Field Operations Manager Responsibilities:

• Supervise project managers, estimators, and technicians
• Hire, train, coach, and develop staff
• Monitor employee performance, enforce policies, and maintain discipline
• Coordinate schedules and ensure adequate staffing
• Conduct meetings and address team or customer concerns
• Oversee all carpet cleaning, restoration (water, fire, mold), and reconstruction services
• Ensure quality service, efficient job completion, and customer satisfaction
• Maintain equipment, vehicles, supplies, and chemical inventory
• Perform monthly equipment inventory and minor repairs
• Participate in field work as a working manager when needed
• Review estimates, job costing, and project profitability
• Use Xactimate for estimating
• Coordinate subcontractors and vendors
• Supervise large loss projects and conduct site visits
• Ensure safety standards and timelines are met
• Support sales with estimates and customer interactions
• Collect overdue payments and monitor payroll
• Track daily production reports and maintain project files
• Analyze financial reports and contribute to budgeting
• Identify cost-saving opportunities
• Conduct in-home inspections and resolve customer complaints
• Build client relationships and identify new business opportunities
• Train staff to upsell products and services
• Represent the company in community events and trade workshops
• Manage on-call rotations and after-hours support
• Schedule technician routes and vehicle maintenance
• Contribute to strategic goals and operational improvements
• Assist sales personnel with estimates and training
• Train employees to sell and deliver additional services and retail items that enhance the customer experience and satisfaction.
• Ensure that all routes are covered, and that timeline and arrival windows are being maintained
• Retrieve, review, and correct job tickets.
• When applicable, supervise and manage subcontractors as determined by the scope and scale of assigned carpet cleaning and repair jobs
• Visit, monitor, control, and coordinate job sites on a reasonably frequent basis (to be determined by management) to ensure carpet technicians are operating in an efficient, effective, and safe manner
• When needed, ride along with crews for quality assurance and training purposes
• Identify, establish, and implement cost-saving practices while ensuring high-quality customer service and production application
• Inventory and manage applicable chemicals and cleaning solutions
• Maintain supply inventory and ensure repair and replacement of all applicable cleaning machines, tools, accessories (i.e., blocks, pads, spotting agents, and retail items), and appliances in an efficient and cost-effective manner
• Oversee fleet management and maintenance (monthly maintenance completed)
• As needed, assist Project Managers with the completion of restoration/cleaning projects as requested by the respective Project Manager or Teasdale management
• Assist in interviewing, hiring, training, and discharging Service Technicians
• Monitor production efficiencies and payroll
• Review job costing on completed work
• Schedule routine maintenance on production equipment and service vehicles
• Collect daily production site reports
• Maintain project work schedules and files

Field Operations Manager Requirements:

• Proven experience in a leadership role within the property damage restoration industry or a related field
• Strong understanding of office management and administrative processes
• Demonstrated P&L responsibility and experience in financial management
• Excellent recruiting and hiring skills, with a track record of building high-performing teams
• Ability to foster an "ownership mentality" among staff, encouraging accountability and a results-driven mindset
• Outstanding communication and interpersonal skills
• Professional appearance and demeanor
• Ability to thrive in a team-oriented environment
• Strong problem-solving and decision-making abilities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Keywords: Operation, Management, Restoration, Remediation

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