We are seeking a reliable and efficient Dispatcher to join our Service team. As a Dispatcher, you will be responsible for coordinating and dispatching our service technicians. Responsibilities: Greet visitors and direct them to the appropriate person or department. Answer and route incoming phone calls in a professional and friendly manner. Provide general administrative/clerical support to all departments as necessary. Maintain a clean and organized reception area. Manage and distribute incoming/outgoing mail and packages. Schedule assigned technicians with planned maintenance, repairs, and troubleshooting. Consult with Field Service Managers on all troubleshoot calls. Document accurate information in software system. Schedule according to best geographical location and technician certification. Support technicians for parts and tools for assigned work. Ensure scheduling goals are met. Respond to customer inquiries. Participate in "ON-CALL" rotation for dispatch. Maintains professional appearance. Assist in other duties as assigned. Qualifications: High school diploma or equivalent required; additional education or certification in logistics, transportation, or a related field is a plus. Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus Excellent communication and interpersonal skills Strong organizational and multitasking abilities Ability to work under pressure and make quick decisions Proficient in using computer systems and software PM22 Kelly Generator & Equipment
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