Job Description
Job description
We are seeking a dynamic and articulate individual to join our fast-paced, growing call centre division, providing exceptional customer service to our valuable clients. Our team is made up of fun and dedicated professionals, and we're looking for someone to help us continue delivering elite care.
As a Pharmacist's Assistant, you will support our pharmacists in providing outstanding service to our patients. This position requires excellent communication skills, a positive and outgoing personality, and the ability to multitask using various software platforms. You’ll communicate with patients through phone, email, and text, and you'll work independently with minimal oversight after completing the training.
We place a high value on customer satisfaction. This is a volume-driven and goal-oriented role, handling over 100 calls per day.
Your Drive & Motivation
You thrive in relationship-building and enjoy interacting with patients.
You have a natural ability to problem-solve and offer solutions to patients' concerns.
Character & Abilities
Provide prompt, professional, and courteous care to patients.
Excellent communicator, both verbally and in writing, with the ability to work autonomously and collaboratively.
Motivated self-starter with an optimistic attitude.
Ability to multitask, work under pressure, and maintain attention to detail.
Punctual, reliable, and a quick learner.
Strong team player.
Knowledge & Skills
Above-average computer skills and the ability to multitask between different software applications.
Excellent customer service and relationship-building abilities.
Organizational skills and meticulous attention to detail, particularly when handling personal health information.
English - Fluent (required)
Additional Bonus Experience
Previous customer service or call centre experience.
Billing and/or accounts receivable experience.
Familiarity with email software and Slack.
Experience with CRM tools.
Pharmacy knowledge, including the ability to read prescriptions.
Any healthcare-related experience, especially in providing patient care.
Who We Are
We are a fast-growing e-commerce health and wellness company focused on providing affordable medications to our patients. While we offer online services, the majority of our customers prefer to communicate with us by phone. Our mission is to make it easy for patients to get the care they need, and we invest in quality employees who share that goal. Featured by CNN and CBC, we are committed to excellence in everything we do.
Hours
40 hours per week, Monday to Friday (8 am to 4 pm or 9 am to 5 pm).
5 Week Rotating Saturday shifts (8 am to 2 pm).
Wages & Benefits
Starting wage: $22/hour (40 hours/week, including a Saturday shift).
Opportunity for salary increases after the probationary period based on performance and experience.
Extended Benefits Program available after 90-day probationary period.
Performance-based bonus opportunities.
PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.
Company Description
Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.
Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.
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