Airline General Manager in Atlanta, GA (ATL)
Tracking Code ATLMAY07 Job Description
Job Title: General Manager (ATL)
Department: Airport Passenger Handling / Above the Wing Operations
Reports To: Sr. Vice President / President
FLSA Status: Exempt
SUMMARY
Leads, directs, and coordinates all activities involved with Hallmark’s operational and administrative functions for Hallmark Aviation Services in Atlanta, GA.
Administration:
Lead and manage the administrative office for Hallmark Aviation Services at ATL Airport, oversee personnel files maintenance, recruitment, uniform supply and storage, training efforts, and all general HR functions.
Coordinate with all departments at Hallmark head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance, and Marketing).
Profitability:
Ensure that each business unit operates within budget and contracted labor hours, and that all hours and re-chargeable hours are billed properly.
Ensure strict cost control and adherence to budgets.
Review operational records against projected budgets to determine future profitability.
Ensure efficient and profitable execution of contracts between the client and Hallmark Aviation Services.
Analyze marketing potential of existing accounts and recommend additional services.
Operations:
Ensure compliance with company policies, procedures, and standards, including safekeeping of funds and property, personnel, and grievance practices.
Provide effective and visible leadership, guiding and assisting all Business Managers.
Identify and develop future leaders for supervisory and management roles.
Interface with MCO airport authorities.
Ensure efficient staffing levels at all locations.
Service:
Identify and resolve service issues, including timeliness, staffing, and recruiting schedules.
Audit Quality Assurance quarterly; follow up with action plans and report progress to customer station management.
Ensure all accounts meet Key Performance Targets.
Safety:
Customer Relations:
Build and maintain strong relationships with HAS customers' operational management.
Regularly meet with Business and Station Managers to review operational and administrative objectives.
Corporate Culture:
Oversee staff morale and communication with airline managers and staff.
Conduct quarterly Town Hall meetings for each business unit.
Encourage activities that foster camaraderie and celebrate small wins.
Build and promote strong leadership within the management team.
QUALIFICATIONS
Required Skills
Basic Requirements:
Essential Requirements:
Job Location: Atlanta, Georgia, United States
Position Type: Full-Time/Regular
Required Training: To be determined
Shift: Open availability required
Schedule: TBD
Language: English
Salary/Benefits: Salary to be discussed. Health benefits, voluntary dental and vision plans, 401K matching.
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